USER GUIDE
Troubleshooting 2
u-line.com
SAFETY • INSTALLATION & INTEGRATION • OPERATING INSTRUCTIONS • MAINTENANCE • SERVICE
ERROR NOTIFICATION
The 3000 model series continuously monitors a series of
inputs and parameters to ensure proper and efficient
operation of your unit. Should the system detect a fault, an
error notification will be displayed on the user interface.
See below for a list of errors.
NOTE: Single zone models will not use (L) left or (R) right
zone indicators in error notification.
CHECKING PRODUCT TEMPERATURE
To check the actual product temperature in the
unit:
1. Partially fill a plastic (nonbreakable) bottle with water.
2. Insert an accurate thermometer.
3. Tighten the bottle cap securely.
4. Place the bottle in the desired area for 24 hours.
5. Avoid opening the unit during the testing period.
Digital Display
Functions, But
Unit Does Not
Cool.
Ensure the unit is not in “Showroom Mode.”
Momentarily unplug or interrupt power
supply to the unit.
Digital Display
Shows an Error.
“Door” indicates the door may be opened
too long. Ensure the door is closing
properly. For other error codes contact
U-Line Customer Service.
Product Is
Freezing.
Because product in contact with the rear wall
may freeze, ensure no product is touching
the rear wall.
Adjust the temperature to a warmer set
point.
Product Is Not
Cold Enough.
Air temperature does not indicate product
temperature.
Adjust the temperature to a cooler set point.
Ensure unit is not located in excessive
ambient temperatures or in direct sunlight.
Ensure the door is closing and sealing
properly.
Ensure nothing is blocking the front grille,
found at the bottom of the unit.
Ensure the condenser coil is clean and free
of any dirt or lint build-up.
ID Description Solution
No Comm Unit lost
communication to
the display.
Disconnect and
reconnect power to
unit. Contact Customer
Care if persistent.
(L) (R) Zone T
Open
Left or right zone
thermistor circuit
open.
Contact Customer
Care.
Amb Thrm Open Ambient thermistor
circuit open.
Contact Customer
Care.
(L) (R) Zone T
Short
Left or right zone
thermistor circuit
shorted.
Contact Customer
Care.
Amb Thrm Short Ambient thermistor
circuit shorted.
Contact Customer
Care.
Problem Possible Cause and Remedy
(L) (R) Temp Hi
6H+
Left or right zone
temperature +10°
over set point for
over 6 hours.
Verify door is closed
and sealing. Contact
Customer Care if
persistent.
(L) (R) Temp Hi
12H+
Left or right zone
temperature +10°
over set point for
over 12 hours.
Verify door is closed
and sealing. Contact
Customer Care if
persistent.
(L) (R) Temp Lo
6H+
Left or right zone
temperature -10°
under set point for
over 6 hours.
Verify door is closed
and sealing. Contact
Customer Care if
persistent.
(L) (R) Temp Lo
12H+
Left or right zone
temperature -10°
under set point for
over 12 hours.
Verify door is closed
and sealing. Contact
Customer Care if
persistent.
(L) (R) Door
Open 5M
Left or right door
switch open for
more then 5
minutes.
Verify door is closed
and sealing. Contact
Customer Care if
persistent.
ID Description Solution
(20 pages)
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